Pottery Class Cancelation Policy

To request a cancellation and refund, email ashley@juneandgem.com. If cancellation is within 14 days or more from the start of class, 100% of tuition will be refunded. If less than 14 days, but within 7 days, 80% of tuition will be refunded. Within 3 days, 50% of tuition refunded. There will be no refunds within 2 days before class starts. If a class does fill sufficiently, we may cancel it 2 days prior to the first class session and you will be given a full refund with no processing fee or the option to swap to a different class.  

Make up classes for 6 week courses are provided on a case by case basis and can only be made up if the instructor is available during already scheduled hours. Instructors are not obligated to provide make up classes for missed sessions and will not be responsible for coming in outside of already scheduled hours for make up classes. Courses are a 6 week, once per week commitment and it is the student's responsibility to show up to all classes. Missed sessions are non refundable. 

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Shipping Policy

We ship USPS for domestic. International packages are shipped USPS, UPS or FEDEX depending on the best price.

Shipping times are an estimate, not a guaranteed time frame. Shipping estimates do not include processing time.

All packages are shipped insured. Buyers are responsible for lost or damaged goods. 

Buyers are responsible for any customs or import costs. We are not responsible for delays due to customs.

Any packages that get returned to us because of an incorrect address can be shipped out again, but customer is required to pay for new shipping charges.

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Return Policy for Pottery

All pottery sales are final. All items are shipped insured. We are not responsible for damages during shipping or lost packages. Only items such as stickers and accessories are eligible for returns if there is a major flaw, such as a printing error or acrylic imperfections or an incorrect order. Please contact Ashley at ashley@juneandgem.com  with your order number and a photo of the flaw. Customer is responsible for the cost of shipping the item back.

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