Q: Do you use environmentally friendly packing materials?
A: Yes! I use only paper products to wrap ceramic items tied with twine to secure the paper. I also use biodegradable packing peanuts that dissolve in water! They are made from corn starch. Everything is either reusable, recyclable or biodegradable!
Q: Do you only make ceramic kitties?
A: No, I also make functional ceramic items, other kinds of decorative items, paintings and prints! However, my main focus is on ceramic kitties and that's what you will see most often.
Q: How often do you have online shop updates?
A: Shop updates vary. It depends on what I am currently working on. I alternate between working on shop updates, prepping for craft markets or making custom orders. I never work on those things at the same time. So if the shop is empty for a long time it means I'm either prepping for a craft market or making custom orders. I have important dates for events or shop updates on my homepage. The most up-to-date information is on my Instagram stories, so tune in there to see what I'm up to!
Q: Are kitties available through pre-orders?
A: At one point I did preorders but I quickly realized I did not like doing them. It made me feel stuck and uninspired, so I no longer offer preorders.
Q: Do you accept custom orders?
A: Yes! However, I only take customs every so often. It's not a regular thing. Patreon members receive first priority.
Q: How do custom orders work?
A: When the time comes, I will email my mailing list as to when the custom order request form will open. It will be an application process and your request will need to be approved by me. I will not be accepting every custom order application. You must fill out the application form on my website when it is open. Email requests will not be accepted. I will only accept orders that I feel I will enjoy making. I tend to accept more fun/creative/outside of the box ideas and rarely accept simple replicas of your pet. I will require payment upfront and returns/exchanges will not be accepted for custom orders. Patreon members will receive first priority.
Q: How long do custom orders take?
A: Custom items can take a long time! Usually I am working on multiple orders simultaneously and orders can take up to 3 months before they ship. Sometimes longer, depending on what the order is and how many orders I am working on at the same time. Ceramic art making is not for the impatient. Each item is hand-built by me. I do not use molds and I hand-paint everything, so it can be a lengthy process. Custom orders should not be placed if there's a time constraint.
Q: Do you do wholesale?
A: No, I used to do wholesale orders. I found that wholesale orders stress me out and get really boring. I like to make different things and not the same item over and over. So, no wholesale for me!
Q: What does "slow made" ceramics mean?
A: Pretty much exactly what it sounds like. Each piece takes a long time to make because I find great value in the process of making. I do not make things quickly so that I can enjoy the process of making each piece. To me, the process is equally, if not more important than the end result. The process is when I learn the most and find relaxation. I put a lot of care into each piece, so my artwork is not for those who want things quickly!
Q: Do you ship internationally?
A: Yes! Currently, I ship to the United States, Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, Greece, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Sweden, Switzerland, and the UK. International shipping is not free. It can be quite costly, so if you are international you will need to budget for shipping costs. Shipping ceramics internationally costs anywhere between $20-$70. I am not responsible for customs fees and/or delays.
Q: Do you offer local pickup or delivery?
A: No, I don't have a storefront so I only offer shipping.
Here you can find answers to some frequently asked questions!